|How Do You Grade Your Items?
This condition scale is what we use as our guide:
MINT Brand new, never used, flawless
NEAR MINT Appears brand new except on close inspection may have minor imperfections
EXCELLENT Perfect working order. Complete. Very little wear. May have very minor chips, rubs or scratches.
VERY GOOD Above average, taken care of. In working order unless stated. May have something missing. Could have minor scuffs, scratches, paint loss, dings or dents. All will be stated to the best of our ability in the description.
GOOD Average condition for item's age. Well used or played with. Flaws noted in description.
RESTORABLE Needs or would be more desirable if restored. Will have scratches, dents, missing parts, paint loss or chips. Other problems as noted in description.
What kind of guarantee do you offer?
If you are not completely satisfied with the item you purchase, you have up to five days after receipt to return it for a refund. Shipping charges either way are not refunded. Please email us before returning an item and please include your reason for the return.
We want your experience on our website to be a positive one and your feedback helps us to insure that. If you are unhappy, for any reason, we will accept the item back as long as it is in the same condition it was in when it was sent. Please do not ask for a portion of your money back to keep the item. We do not give partial refunds.
We are an antique and collectible dealer so please do not expect "new" merchandise from us unless it is so stated in the description. We try to be as descriptive as possible and always show a photograph. We do not claim to be experts in any field, and determine quality and condition based on our best judgment. Please refer to our Grading Policy above.
How can I contact you?
We're available by mail, phone or email. If you want to purchase or have a question regarding any item we have for sale please feel free to contact us and we will answer to the best of our ability. If you use the phone, and get the answering machine, please remember to leave your name, phone number, and the best time to call you back. Also, it would be helpful if you would state your question so that we can be prepared with your answers before making the call back.
By phone: (615) 226-9052 (Tennessee, USA)
(9:00 AM through 9:00 PM Central Time Zone)
By EMAIL: email@example.com
By U.S. mail:
1500 Franklin Avenue
Nashville, TN 37206
How do I make payments?
We accept checks or money orders made payable to ANTIQUEHOUSE.COM or credit card or Visa check card payments through PayPal . If you would like to use PayPal,
our email registration is firstname.lastname@example.org. We also recommend BidPay if you want to send a money order to us. It is more expensive than going to the post office yourself, but it is safe, fast and convenient. Personal checks may be held for up to fourteen business days for clearance. Payment is due within fourteen days of purchase. If payment is not received during this time allotted and other arrangements have not been agreed upon, your item will be returned to stock.
If you wish to use PayPal and have not already signed up for this service, PayPal.com is a completely free service that lets users send money to anyone with an email address. PAYPAL charges the money to an existing credit card or bank account. It's faster, safer and easier than mailing a personal check or hassling with a money order. Click here to sign up.
Do you have a layaway plan?
We have a six-month layaway plan, provided the total purchase exceeds $250.00. Layaway requires 25% down to hold the item, with the balance in equal installments every 30 days thereafter until the payment is complete. We do not send out statements but rely on you to make timely payments. Failure to meet the payment schedule may result in forfeiture of the item. Any forfeiture of a layaway will result in a 15% restocking fee deducted from any refund due. The 15% fee is calculated from the selling price, not the amount paid at forfeiture.
Do you maintain a list of interested purchasers for an item on hold?
Because we deal in "one of a kind" there is always the chance that someone beat you to the item. But while that sale is pending (things do go wrong) we maintain a list of interested parties on a first come, first serve basis, of others who have expressed interest in it. If the pending sale does not finalize the next in line will be contacted. So, let us know if you are interested in an item, even if it is on hold. You never know what might happen!
How do you ship?
We ship USPS Priority to the continental US. On each item you will see a notation of our shipping and handling charge for that item. Shipping charges are figured based on packed size and weight and are set to cover the actual cost of freight, materials and labor involved. This charge includes insurance as we do not take responsibility for loss or damage after the item has shipped. Adding insurance to your package assures your reimbursement for any loss or damage caused by the shipper. Claims with the USPS are the responsibility of the buyer. Receipts for insurance provided upon request.
International shipments are also through the USPS (United States Postal Service). Fees for shipping will be calculated depending on your location. Please let us know in the initial I want to Buy this item email that you are an International customer so that we can calculate your postage charge.
If I purchase multiple items can you consolidate the shipment to save on shipping costs?
Absolutely. Just let us know in your email that you are interested in another item, Please include the item name and ID number so that we can calculate the weight of the entire package.
Do you have a "brick and mortar" shop we
Not yet, but stay tuned!
Do you trade?
No, we do not.
Do you buy collections?
Yes, we buy collections. If you have something you think we might be interested in, please send us an email describing the collection and we will get back to you.
Do You Take Items to Sell on Consignment on Your Website?
Yes, we do, however, we must have the item in hand to sell it. You will have to send us the item so that it can be photographed in our studio and we will hold it for an agreed period of time. If it has not sold we will remove it from the site and return it to you. There is an Initial Set-Up charge of $30.00 per item for this service, which includes photography, copywriting, the first 30 days exposure on the site, packing and shipping to the buyer. When the item sells, we charge an additional 10% of the selling price. If the item has not sold after 30 days and you wish to have it remain for sale on our site, we charge a fee of $10.00 per month per item. If you wish to have the item returned after the 30 days and removed from the site, the item will be sent back collect. We do not handle furniture or large pieces that are not easily mailed through the USPS.
Do you repair items?
No, we don't do any repairs.
Do you charge sales tax?
Tennessee residents must include 8.25% Sales Tax.
Any other fees or costs I should be aware of?
Returned Checks will be subject to a $30 return check fee.
'Improper' checks, which are typically checks without a signature and which have escaped our notice (we do try!) are subject to a $5 fee.
When you place an order with us we grant you 14 days to get the payment to us (or first payment in the case of a layaway). Please contact us within that period if payment will be delayed so other arrangements can be made. However, if we don't hear from you in that 14-day period we assume the deal has fallen through and the item will be returned to stock.